for review.
Service Overview
We provide a classic, high-quality Operations service for on-premise n-tier applications.
This include ITIL-based processes, 24/7 monitoring, reliable backup/restore, and deep expertise in the full Oracle stack, Linux, Unix and Windows platforms.
Business advantage
- →Your team focuses on core business — not infrastructure incidents
- →Predictable monthly costs — no emergency call-out surprises
- →Full visibility: regular reporting, dashboards, and review meetings
- →A single point of contact for all your IT operational needs
Technical advantage
- →Proactive monitoring — issues caught and resolved before you notice them
- →ITIL-structured processes — changes managed, incidents tracked, problems analysed
- →Oracle, Linux, and Windows expertise under one roof
- →Automation-first: repetitive tasks scripted, reducing human error
- →Regular patching, backups, and disaster recovery testing
24/7 Monitoring & Support
Your IT systems do not take weekends off, and neither do we. IS Nordic provides round-the-clock monitoring and support for mission-critical environments — with defined response times, escalation paths, and on-call engineers available at all hours.
Proactive Monitoring
We monitor infrastructure health, application performance, and security signals continuously. Alerts are tuned and actionable — not noise. Issues are resolved before they become outages.
Defined Response Times
Contractual SLAs with clear priority tiers. Critical incidents are escalated immediately. Business-impacting issues are handled with urgency, communication, and full post-incident reporting.
Incident Management
Every incident is logged, tracked, and reviewed. Root cause analysis is performed on significant events. We close the loop on recurring problems so the same issue does not happen twice.
ITIL Service Management
IS Nordic is ITIL-certified and applies ITIL best practices across the full service lifecycle — from strategy and design through transition, operation, and continual improvement.
Change Management
All infrastructure changes follow a documented process with risk assessment, approval, scheduling, and rollback planning. No uncontrolled changes, no surprises after a maintenance window.
Problem Management
Recurring incidents are elevated to problems. We investigate root causes, implement permanent fixes, and maintain a known error database — reducing your incident volume over time.
Continual Improvement
Service reviews are held regularly. We measure what matters, identify trends, and drive measurable improvements to availability, performance, and cost efficiency.
Platform & Technology Expertise
IS Nordic has accumulated deep, hands-on expertise across the platforms that power enterprise IT. Our engineers are experienced with complex, production-grade environments — not just lab configurations.
Oracle Middleware & Database
IS Nordic has been an Oracle partner since 2000. We operate Oracle WebLogic, SOA Suite, Service Bus, and Oracle Database environments for enterprise customers — including complex middleware integration landscapes and mission-critical database clusters.
Linux Platform Management
Red Hat Enterprise Linux, Oracle Linux, Ubuntu Server. We manage Linux infrastructure at scale: package management, hardening, performance tuning, and integration with enterprise monitoring and identity systems.
Windows Server & Active Directory
Windows Server, Active Directory, and Microsoft infrastructure management for enterprise environments. Hybrid AD configurations, patch management, and integration with Azure AD and cloud identity systems.
Automation & Scripting
Manual repetitive tasks are a liability. IS Nordic engineers automate operational workflows using Ansible, Terraform, PowerShell, and Bash — reducing human error and freeing engineer time for higher-value work.
Let's discuss your IT operations needs
Whether you need to offload day-to-day operations, strengthen your monitoring posture, or bring structure to a growing IT environment, IS Nordic brings 20+ years of operational expertise to the table.
Phone: +45 7026 2500 | Email: info@isnordic.dk